Helpshift is a mobile-first customer service platform designed for game studios and players. It helps reduce player churn by providing support directly in the game, allowing players to get back to playing faster. The platform offers a range of features, including:
- An out-of-the-box, in-game Help Center that answers players' most common questions
- A web Help Center to provide the same answers on your website
- An integrated knowledge base to collect game FAQs
- A fully customizable user interface to match your brand's look and feel
Additionally, Helpshift provides in-game chat, bots, and automation features, such as:
- Out-of-the-box chat for support embedded directly into your game
- Fully asynchronous messaging that allows players to ask questions and return to playing immediately
- Modern, mobile-first experience with push notifications that inform players when someone responds to their question
- Rich communication experience that supports file attachments, emojis, and more
Helpshift also offers bots and automation features, including:
- Integrated Quicksearch Bot to search knowledge base and automatically suggest relevant articles
- Visual tools to build bots that fully resolve player issues with little or no coding required
- Custom bots that can collect information from players on behalf of agents
- Automatic collection of device information, game version, and other key data agents need to resolve player issues
The integration process is fast and easy, often taking 10 minutes or less. For more information, please visit the Helpshift product page.
To get started with the Helpshift SDK for Unity, see its documentation. The SDK is available for both iOS and Android platforms. A sample project, TankShift, is available on GitHub to demonstrate the use case of the Helpshift Support SDK for Unity in your game.
